Responsible Gaming at ha99
At ha99, we believe that gaming should always be an enjoyable and controlled experience. Our tools and resources help every player in Bangladesh stay in charge of their play.
Our Commitment to Responsible Gaming
ha99 is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and beyond. We understand that while the vast majority of players enjoy gaming purely for entertainment, some individuals may develop unhealthy habits. Our responsible gaming framework is built around giving every player the tools, knowledge, and support they need to make informed decisions.
Our platform is intended strictly for adults aged 21 and above. Gaming should be treated as entertainment — not as a source of income or a way to solve financial problems. If you ever feel that your gambling habits are getting out of control, we urge you to use our built-in tools or contact our support team immediately. Responsible gaming is a shared responsibility between ha99 and every player on our platform.
Gambling can be addictive. Only players aged 21 years or older are permitted to use ha99. If gambling is negatively affecting your daily life, relationships, or finances, please seek help immediately. You are not alone — support is available.
Set daily, weekly, or monthly deposit caps to stay within your personal budget at all times.
Take a short break from gaming for 24 hours, 7 days, or 30 days whenever you need to reset.
Permanently or temporarily exclude yourself from ha99 if you feel your gambling is out of control.
Review your complete betting and session history to understand your play patterns and spending.
Receive periodic in-session reminders about how long you have been playing and how much you have spent.
Our support team is available around the clock to assist players who need guidance or wish to activate protective tools.
Deposit Limits Explained
Setting deposit limits is one of the most effective ways to manage your gambling budget. ha99 allows you to configure limits across three timeframes. Once a lower limit is set, it takes effect immediately. Requests to raise a limit are subject to a mandatory cooling-off period to ensure players have time to reconsider.
- Daily Limit — controls the maximum amount you can deposit within any single 24-hour period.
- Weekly Limit — sets a cap on total deposits across a rolling 7-day window.
- Monthly Limit — provides broader budget control over a full calendar month of activity.
We recommend setting a deposit limit before you begin playing. A reasonable starting point is no more than 5% of your monthly household income. Remember, responsible gaming means gaming within your means.
Self-Exclusion & Time-Out Options
Sometimes the best decision is to step away from gaming entirely for a period of time. ha99 offers three levels of exclusion to suit different needs. All exclusion requests are processed promptly by our team.
- Short Time-Out (24 hours to 30 days) — Take a temporary break while your account remains accessible upon expiry.
- Extended Self-Exclusion (3 months to 1 year) — A longer voluntary pause for players who need more sustained distance from gaming.
- Permanent Self-Exclusion — Closes your account indefinitely with no option to reopen. This is the strongest safeguard available and should be considered if gaming has become a serious concern.
To activate any of these options, please contact our support team at [email protected]. We will process your request promptly and confidentially. During any exclusion period, all marketing communications from ha99 will also be paused.
Recognising Signs of Problem Gambling
Problem gambling can affect anyone, regardless of background, income level, or experience. Being able to identify the warning signs early — in yourself or someone you care about — is a critical first step toward getting help. Here are common indicators to watch for:
- Gambling with money meant for rent, food, bills, or family essentials — treating gaming funds as general income.
- Chasing losses — continuing to bet in an attempt to win back money already lost.
- Hiding gambling activity from family, friends, or colleagues out of shame or secrecy.
- Feeling restless, irritable, or anxious when not gambling or when trying to reduce play.
- Gambling for increasingly longer periods of time or with higher stakes than originally intended.
If you recognise two or more of these signs in yourself, we strongly encourage you to pause your account, speak to someone you trust, or contact our support team at ha99. Early intervention makes a real difference. Remember: seeking help is a sign of strength, not weakness.
Frequently Asked Questions
Need Help? Contact Our Support Team
You are never alone in this. Our support team is available around the clock to help you manage your gaming activity, activate protective tools, or simply talk through any concerns you may have. All communications are handled with full confidentiality.
Reach us by email:
[email protected]If you are in Bangladesh and need immediate assistance with a gambling problem, we also encourage you to speak with a trusted family member, a local counsellor, or a community support worker. Taking that first step is the most important one.
Enjoy ha99 Responsibly
When gaming stays fun and within your limits, it is one of the best forms of entertainment available in Bangladesh. Explore our games and play your way — safely.